Frequently Asked Questions

WizLiv is a modern IPTV service that delivers TV channels, movies, and series over the internet instead of satellite or cable, built with a focus on stability and smooth viewing.

WizLiv is for people who want a stable streaming experience for live sports, TV, movies, and series — whether on a TV, phone, tablet, or PC — without dealing with traditional satellite or cable.

No. If you can install an app and sign in, you can use WizLiv. We also provide simple setup guides for each device type if you ever feel stuck.

WizLiv is designed to work globally, as long as you have a stable internet connection. You are responsible for using the service in line with your local laws and regulations.

Our support primarily works in English, but we do our best to assist in other languages where possible using clear, simple communication.

We focus heavily on routing, uptime, and stream quality during peak times like matches and big events, instead of just the size of the channel list.

Yes. We offer shorter-term options like 30-day access so you can get a feel for WizLiv before choosing a longer plan.

WizLiv is built as a long-term platform. We design our infrastructure, routing, and support with continuity in mind, not quick temporary setups.

You receive your account details, connection information, and a short step-by-step guide for the device or app you selected during setup.

Yes. You can switch devices as long as you respect the number of simultaneous connections included in your plan.

IPTV (Internet Protocol Television) delivers TV channels and on-demand content through your internet connection instead of traditional satellite or cable networks.

For many users, yes — IPTV becomes the primary source for live TV, sports, movies, and shows. Others keep both IPTV and satellite/cable as a backup or for specific channels.

Laws differ by country. IPTV is a technology; how it is used may be regulated locally. You are responsible for complying with the laws in your region when using any IPTV service.

A VPN is optional. Some users use it for privacy or routing improvements, but in many cases WizLiv works perfectly without a VPN when your ISP is stable and not throttling traffic.

We recommend at least 15 Mbps for HD, and 25+ Mbps for consistent 4K/UHD streaming, preferably using 5GHz WiFi or a wired Ethernet connection when possible.

Yes. Streaming uses data, so if your internet provider has strict data limits, IPTV will contribute toward that usage just like any other streaming platform (YouTube, Netflix, etc.).

This usually reflects how busy your internet provider or local network is. Peak hours can affect performance if your connection or WiFi is limited or congested.

Yes, if you have sufficient speed and enough data allowance. 4G/5G can handle streaming well, but be aware of your mobile data limits and potential extra costs.

Streaming uses bandwidth like any other online activity. If many people in your home are gaming, downloading, and streaming simultaneously, a stronger connection or better router helps keep everything stable.

Both matter. WizLiv provides multiple quality levels (HD, FHD, 4K), but your display, app, and internet connection must all support and handle that quality for the best experience.

Different channels can route through different paths and servers. A channel may be heavier, more popular, or temporarily under higher load. Restarting the app or switching channel quality often helps immediately.

Live events often push both user connections and ISP routes to their limits. We optimize our side, but local internet congestion can still affect you, especially on WiFi or limited bandwidth connections.

Try another channel or category to see if everything is down or just one specific stream. If only one channel is affected, it is likely an upstream issue and we work to restore or replace it quickly.

Internet streaming usually runs a little behind live satellite due to encoding, routing, and buffering stages. A delay of a few seconds to half a minute is normal across most IPTV services and streaming platforms.

Yes. Many supported apps show an Electronic Program Guide (EPG) so you can see what is playing now and next on supported channels where guide data is available.

Sync issues can come from the app, decoder settings, or upstream feed. Restarting the channel or switching the decoder mode (hardware/software) inside your app usually fixes this quickly.

Yes, where available. Make sure your TV, app, and internet connection are capable of handling 4K resolution and that your plan includes UHD content support.

This is typically a decoder or app-level issue. Switching to a different video decoder type inside your app or restarting the app usually resolves it immediately.

Some apps and playlists support catch-up for selected channels. Availability depends on the app you use and the content provider’s capabilities for that channel group.

Yes — many IPTV player apps let you mark channels as favorites, create lists, or hide categories you don’t use often so navigation becomes much faster.

For most Smart TVs, we recommend apps like Smart IPTV, IBO Player, or IPTV Smarters, depending on what is available in your TV’s app store.

TiviMate, IPTV Smarters, and XCIPTV are popular, stable options for Android TV and TV boxes. Each offers channel organization, favorites, and EPG support where available.

Yes. Android and iOS devices can run various IPTV apps from their stores. You simply log in using the details we provide after your order is activated.

Yes, Apple TV can use IPTV apps such as IPTVX or Smarters, where you can add your WizLiv details and access your channels and VOD library.

Yes. Fire Stick and Fire TV are fully supported using apps like IPTV Smarters or TiviMate. Our guides can walk you through the installation process step by step.

Most modern TV boxes can handle IPTV easily. A more capable device can offer smoother navigation, 4K support, and better handling of heavy apps and large channel lists, but it is not strictly required for basic use.

Yes. You can use IPTV desktop players, browser-based players, or apps that support M3U/XC login on Windows or macOS, depending on your preference.

App availability is controlled by TV manufacturers, not WizLiv. If an app is removed, you can usually install an alternative IPTV app or use a TV box or external device to continue watching without interruption.

Many users prefer Android TV boxes or Fire TV devices for flexibility and performance, but the “best” device is the one you’re most comfortable with and that has a reliable, stable internet connection.

In most cases, you download apps directly from official app stores. For some devices, we may provide direct links or simple instructions if the app is not available in your local store.

Activation is generally instant. Your credentials and instructions are sent as soon as your payment is confirmed by our system or payment provider.

Payment options depend on your region but usually include common online payment methods. You will see available options at checkout when you choose your plan.

In most cases, renewals are manual. We remind you before your plan ends so you can choose to renew, upgrade, or adjust your plan according to your needs at that time.

Yes. You can contact support to upgrade from a monthly or short-term plan to a yearly or multi-year plan, often at a better effective rate.

Yes, most plans allow adding extra devices for an additional fee. You can request extra device slots via support when you need to extend your setup.

Longer durations often come with better pricing compared to renewing month by month. Our custom and multi-year offers are designed around this idea of long-term value.

Device-based plans can support multiple screens under one subscription, but this is designed for a single household setup. For special cases or larger setups, you can contact us to discuss options.

Refunds are considered only in special cases and after technical review, primarily when service cannot be delivered due to technical limitations on our side rather than local network or device issues.

Subscriptions typically run continuously for their chosen duration. Pausing is not standard, but you can reach out to support for specific cases to see what can be done.

No hidden platform fees. However, your bank or payment provider may apply their own charges or currency conversion fees depending on your location and currency.

Yes. Contact support with your email or order reference and we will resend your access details as soon as possible.

This depends on your plan. Some plans are for a single device, while others support multiple concurrent streams. Exceeding this limit may cause automatic disconnections or stream errors.

Accounts are designed for a single household. Sharing login details widely can cause conflicts, disconnections, and may violate our fair usage expectations for stable service.

When your subscription reaches its end date, access is automatically disabled. You can renew or upgrade at any time to restore access with your existing details or new credentials if needed.

Yes, in most cases. Contact support from your current registered email and request an update to a new email address for better account management and communication.

This can happen if your device lost connection, another device logged in with the same credentials, or your plan limit was exceeded. Secure your credentials and check how many devices are actively connected.

Yes. You can install the app on your new device and use the same login details, as long as your plan supports the number of devices you want connected at one time.

Credentials are handled securely. Support may reset or regenerate access details if needed, but we do not manually read or store your personal passwords in plain text outside the system’s secure access methods.

In rare cases of abuse, suspicious activity, or repeated sharing beyond fair use, accounts may be temporarily locked or suspended to protect service stability and other users’ experience.

You can reach support through our Support page or via the contact methods listed on our website, even if you currently cannot log in. Provide as much detail as possible so we can verify and assist you quickly.