This comprehensive policy formally defines WizLiv's service commitments, detailing the specific guarantees we provide to every customer regarding IPTV access, account functionality, and ongoing support throughout your subscription.
As an IPTV access provider, our warranty expressly covers core service delivery: activation reliability, credential accuracy, platform stability, and professional technical assistance. It explicitly excludes issues stemming from external factors like customer internet quality, device limitations, third-party applications, or regional infrastructure constraints.
We guarantee flawless activation and immediate delivery of your IPTV subscription upon payment confirmation.
Immediate, error‑free activation using your chosen login method (XC, M3U, or Portal).
Credentials precisely match your purchased plan, duration, and authorized device count.
Instant automated delivery; any delay triggers immediate manual review and resolution.
Full subscription period you purchased is always honored and activated without exception.
While IPTV performance depends on global infrastructure, we guarantee consistent, optimized stability.
Streaming quality may vary during peak periods due to international network conditions.
Temporary channel outages may occur during upstream source maintenance or updates.
We maintain robust infrastructure to deliver stable access, though 100% uptime is technologically unfeasible.
Performance may differ based on your geographic location, ISP routing, and local bandwidth.
Ongoing backend updates and optimizations ensure progressively improved service performance.
Our warranty applies specifically to the core IPTV service we provide: access, stability, and dedicated support.
Guaranteed uninterrupted access for the entire paid subscription duration.
Login details remain functional and compatible with all modern, supported IPTV applications.
Professional assistance for legitimate access, configuration, and streaming‑related issues.
These universal limitations are inherent to all IPTV services and are beyond provider control.
Buffering caused by insufficient bandwidth, WiFi interference, VPN usage, or ISP throttling.
Outdated smart TVs, legacy boxes, or underpowered hardware incompatible with modern streaming.
Channel unavailability due to upstream provider maintenance, licensing, or technical issues.
Crashes, bugs, or configuration errors within third‑party IPTV apps outside our control.
Service disruptions resulting from unauthorized account sharing or concurrent stream overuse.
Instability caused by constant geographic location or VPN server changes.
Our warranty includes dedicated, professional support for legitimate service and access issues.
Step‑by‑step diagnosis for app configuration, decoder setup, network issues, and compatibility.
Typical response within 1–24 hours, depending on current support volume and issue complexity.
Direct assistance from trained support specialists—no automated bots or scripted replies.
Expert guidance on application settings, device optimization, and performance tuning.
This warranty remains fully active and enforceable throughout your entire subscription period.
Warranty protections apply continuously for your complete active subscription term.
Coverage persists seamlessly through service updates, maintenance, and system upgrades.
WizLiv may revise this warranty to enhance clarity, fairness, or reflect service improvements.
Significant warranty changes are communicated publicly to ensure user awareness.
All updates are applied equitably to both existing and new subscribers.
If your issue falls within warranty coverage, contact our support team with the following details:
Message +00 000 0000 with your order ID, device details, and a clear description of the issue.
Send diagnostic screenshots or video clips to support@wizlive.com for accelerated resolution.
Contact @wizlive_support for real‑time assistance during available hours.
WizLiv is committed to transparency, reliability, and fair service. While IPTV inherently depends on global infrastructure beyond any single provider's control, we pledge to deliver consistent access, responsive support, and the full value of your subscription—backed by this clear, comprehensive warranty.