This Refund Policy establishes the conditions under which refunds may apply, details the procedural framework for handling requests, and outlines user expectations throughout the review process. WizLiv is dedicated to providing a consistent and reliable digital service experience.
Please be advised that due to the nature of instant activation and immediate digital delivery inherent to our services, each refund request is subject to individual, careful evaluation to ensure fairness, clarity, and administrative transparency for all parties involved.
If your subscription fails to activate due to a system issue on our end, and the connection cannot be completed after troubleshooting, your order may qualify for a full refund. Activation issues are verified through our system logs to ensure accuracy.
In cases where our server or platform experiences a confirmed technical fault that prevents any streaming or account access, and the issue cannot be resolved within a reasonable time, we will review your case for refund eligibility. This applies only when the issue is directly caused by our infrastructure.
If you were accidentally charged more than once for the same product, the extra payment is always refunded. The refund is issued back to your original payment method after verification of the duplicate transaction in our system.
If your order was not delivered, not assigned to your account, or you received no activation details within a reasonable time of purchase, we will investigate the issue and may issue a refund if the service was never consumed or activated.
Refunds cannot be issued simply because a user decides they no longer want the service. IPTV access is delivered instantly, and once activated it cannot be returned or reversed. Please make sure you choose the correct duration and plan before completing payment.
Problems caused by your IPTV app, outdated software, unsupported devices, or incorrect setup are not eligible for refunds. Many apps behave differently, so testing multiple applications is required before confirming a technical issue.
IPTV requires a stable, high-speed connection. If buffering, freezing, or loading failures are caused by weak WiFi, low bandwidth, blocked networks (hotels, workplaces), or mobile hotspots, the issue is not related to our servers and cannot be refunded.
Sharing your subscription with others may cause your line to be blocked by the system. Any violation of usage rules or unauthorized sharing makes the subscription non-refundable as it risks the stability and security of the service.
Once a service or reseller credit has been used, partially consumed, or expired, it cannot be refunded. Digital time-based services function similarly to data bundles — usage cannot be reversed once consumed.
Digital IPTV access is delivered instantly once activated, meaning the service becomes accessible immediately. Because of this, digital delivery cannot be undone or “returned” the way physical items can.
All refunds are issued only to the original payment method used during checkout. This prevents fraud and ensures financial security for both the customer and the platform.
Crypto refunds follow blockchain processing times. Because crypto values may fluctuate, refunds are sent using the network value at the time of refund processing, not the original purchase moment.
When a subscription becomes active or credits are added to your reseller account, the service is considered delivered. Any usage, even partial, indicates successful activation.
Contact us directly through WhatsApp to discuss your issue, provide screenshots, and receive troubleshooting assistance. Our support team responds quickly and personally.
Send your order details to support@wizlive.com with the subject “Refund Request.” Include any evidence or description of the issue so our team can review your case efficiently.
You may also reach us on Telegram at @wizlive_support. Our agents can assist you with troubleshooting steps and verify your refund eligibility if needed.
To complete your request, please include your order ID, payment receipt, detailed explanation of the issue, device information, and screenshots or video proof where possible. This helps us resolve your case quickly.
Digital access is instantly delivered and cannot be reversed once activated.
Only unused credits reported within 48 hours may be reviewed.
Most refunds are processed within 1–3 business days depending on the payment method.
Yes, as many IPTV apps behave differently and can cause issues unrelated to the service.
Our support team is always available to guide you through troubleshooting steps, verify service status, or assist with refund evaluations. We're here to ensure the best possible experience with WizLiv.